RedDoorz Plus Villa Gloria Taguig

Booked for an all-day pool access for friends and family. The pool is quite small, but that's the least of your problems. There is only ONE SHOWER ROOM with a SINGLE SHOWER UNIT for everyone. If you can't wait for your turn, you'll have to shower at the toilet using a pail and a dipper. Also, the shower room lock is defective and is only held by a metal wire, and the toilet flushes don't work. When I went for a quick shower before dipping in the pool, no water came out of the shower head, and not enough water flows out of the faucets. It took 2 hours before the shower unit functioned normally. Their pool, though clean enough to swim in, is apparently not well maintained. At least 4 of my friends were injured by a broken tile on the pool, one of which is a child who had to be given wound treatment by the manager herself. They then decided to repair the tile while the guests were in the pool! I don't know if they periodically check and maintain their facilities. The property is located in a densely populated residential area with an outdoor pool. Not only is your privacy not protected by screens and netting, guests were also not allowed to conduct activities that the manager deems 'too noisy' as according to her, the town administrators call the hotel and complain about the noise. Thus, when we held pool games and had a lot of fun, the manager then went to the poolside and asked us to stop our games because 'the neighbors are complaining'. If the hotel management is mindful of the noise, then why build an outdoor pool in the middle of a residential area? They should've built a library instead. Again, guests should not be blamed for management incompetence. My elderly mother-in-law who also has an eye problem used their ladies room and the lock on the door is so rusted that it failed and trapped her inside for a few minutes. Instead of comforting a panicking elderly woman for something that is not her fault, the manager threatened to break down the door and simply charge the damage to us! Guests shouldn't be blamed for incompetent maintenance. My wife kindly asked the same manager for their accommodation options so that she and my baby would have somewhere comfortable to rest after some swimming. My wife asked if we could check-in for 6 hours, because we thought that being a RedDoorz property, they would have the same hospitality experience as the other RedDoorz hotels we experienced before. However the manager flatly answered that they do not offer other options aside from their overnight stay at which the guest can only check-in from 2pm to 4am and their 'short time' stay of 3 hours. We have no issue if that is their policy, but talking to such an inflexible manager is a very unpleasant experience. My wife chose not to rent a room; if they're geared toward a love-hotel like service, then its none of our business. But we are gravely disappointed by the manager's manner of dealing with guests. According to their RedDoorz description, children